.app-shell{--ink: #f7fbff;--muted: #a8b7c9;--label: #dbeafe;--line: rgba(91, 185, 255, .22);--panel: rgba(7, 15, 31, .88);--panel-strong: rgba(4, 9, 20, .96);--panel-soft: rgba(0, 164, 255, .12);--field: rgba(2, 8, 22, .78);--placeholder: #7f91a7;--accent: #25c8ff;--accent-strong: #0059ff;--accent-soft: rgba(37, 200, 255, .16);--accent-glow: rgba(37, 200, 255, .42);--silver: #e8f4ff;--gold: #ffb547;--danger: #ff6358;--success: #35e6a3;--focus-ring: rgba(37, 200, 255, .22);--shadow: 0 24px 64px rgba(0, 0, 0, .36);--surface-gradient: radial-gradient(circle at 15% 10%, rgba(37, 200, 255, .14), transparent 28%), radial-gradient(circle at 90% 0%, rgba(0, 89, 255, .18), transparent 30%), linear-gradient(135deg, #02040a 0%, #07101f 46%, #030714 100%);display:grid;grid-template-columns:280px minmax(0,1fr);min-height:100vh;background:var(--surface-gradient);color:var(--ink)}.app-shell--portal{display:block}.app-shell[data-theme=light]{--ink: #08111f;--muted: #546172;--label: #1f2f45;--line: rgba(0, 89, 255, .16);--panel: rgba(255, 255, 255, .92);--panel-strong: rgba(247, 251, 255, .98);--panel-soft: rgba(37, 200, 255, .12);--field: #ffffff;--placeholder: #758397;--accent: #008ee6;--accent-strong: #0059ff;--accent-soft: rgba(0, 142, 230, .12);--accent-glow: rgba(0, 142, 230, .24);--silver: #f7fbff;--gold: #a66000;--danger: #c9342b;--success: #087d55;--focus-ring: rgba(0, 142, 230, .18);--shadow: 0 18px 48px rgba(2, 18, 45, .12);--surface-gradient: radial-gradient(circle at 16% 10%, rgba(37, 200, 255, .18), transparent 28%), radial-gradient(circle at 90% 0%, rgba(0, 89, 255, .12), transparent 30%), linear-gradient(135deg, #f7fbff 0%, #edf7ff 45%, #ffffff 100%)}.sidebar{display:flex;flex-direction:column;gap:28px;border-right:1px solid var(--line);background:color-mix(in srgb,var(--panel-strong) 86%,transparent);-webkit-backdrop-filter:blur(18px);backdrop-filter:blur(18px);padding:28px 22px}.brand{display:flex;align-items:center;gap:12px}.brand__mark,.record-card__icon{display:grid;place-items:center;width:86px;height:64px;border-radius:8px;background:transparent;color:var(--accent);flex:0 0 auto}.brand__mark{overflow:visible;margin-left:-8px}.record-card__icon{width:42px;height:42px;background:var(--accent-soft);color:var(--accent);box-shadow:inset 0 0 0 1px var(--line)}.brand__logo{display:block;width:100%;height:100%;object-fit:contain}.brand strong{display:block;font-size:1.05rem}.brand span,.team-member span,.record-card p,.section-header p,.metric span{color:var(--muted)}.theme-switcher{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:6px;border:1px solid var(--line);border-radius:8px;background:var(--panel);padding:5px}.theme-switcher__button{display:inline-flex;align-items:center;justify-content:center;gap:7px;min-height:36px;border:1px solid transparent;border-radius:7px;background:transparent;color:var(--muted);font-weight:800}.theme-switcher__button--active{border-color:var(--line);background:linear-gradient(135deg,var(--accent),var(--accent-strong));color:#fff;box-shadow:0 0 20px var(--accent-glow)}.navigation{display:grid;gap:8px}.navigation__item{display:flex;align-items:center;gap:10px;min-height:44px;border:1px solid transparent;border-radius:8px;background:transparent;color:var(--muted);padding:0 12px;text-align:left}.navigation__item--active{border-color:var(--line);background:var(--accent-soft);color:var(--accent);box-shadow:inset 3px 0 0 var(--accent)}.team-box{display:grid;gap:12px;margin-top:auto}.team-box__label{color:var(--muted);font-size:.76rem;font-weight:800;letter-spacing:0;text-transform:uppercase}.team-member{display:flex;gap:10px;align-items:center;border:1px solid var(--line);border-radius:8px;background:var(--panel);padding:10px}.team-member strong{display:block;font-size:.9rem}.team-member span{display:block;font-size:.78rem}.workspace{display:grid;align-content:start;gap:22px;padding:28px}.topbar,.section-header,.record-card__header,.customer-plan{display:flex;align-items:flex-start;justify-content:space-between;gap:16px}.topbar__actions{display:flex;flex-wrap:wrap;gap:10px;justify-content:flex-end}.eyebrow{color:var(--accent);font-size:.78rem;font-weight:800;text-transform:uppercase}.topbar h1{margin-top:4px;font-size:clamp(1.6rem,2.2vw,2.4rem);line-height:1.1;color:var(--ink)}.primary-action{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:42px;border:0;border-radius:8px;background:linear-gradient(135deg,var(--accent),var(--accent-strong));color:#fff;padding:0 16px;font-weight:800;white-space:nowrap;box-shadow:0 0 24px var(--accent-glow)}.primary-action:hover{filter:saturate(1.12) brightness(1.05)}.secondary-action,.icon-action{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:38px;border:1px solid var(--line);border-radius:8px;background:var(--accent-soft);color:var(--label);padding:0 12px;font-weight:800}.icon-action{width:38px;padding:0}.secondary-action:hover,.icon-action:hover{border-color:var(--accent);color:var(--accent)}.metrics{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px}.metrics--inside{grid-template-columns:repeat(auto-fit,minmax(190px,max-content));justify-content:start}.metric{display:grid;gap:8px;border:1px solid var(--line);border-radius:8px;background:var(--panel);padding:18px;box-shadow:var(--shadow)}.metric strong{font-size:1.5rem;color:var(--ink);overflow-wrap:anywhere}.metrics--inside .metric{min-width:190px}.metrics--inside .metric strong{white-space:nowrap}.metric--attention strong{color:var(--danger)}.view-grid{display:grid;grid-template-columns:minmax(340px,.85fr) minmax(0,1.15fr);gap:18px;align-items:start}.view-grid--tickets{grid-template-columns:minmax(340px,.78fr) minmax(0,1.22fr)}.tickets-workspace{display:grid;grid-template-columns:minmax(0,1fr);gap:18px}.filters-panel .section-header{margin-bottom:14px}.filters-bar{display:grid;grid-template-columns:minmax(220px,1.25fr) minmax(130px,.65fr) minmax(130px,.65fr) minmax(170px,.85fr) minmax(170px,.85fr) auto;gap:12px;align-items:end}.filters-bar label{min-width:0}.filters-bar__search{min-width:260px}.queue-panel{border-color:color-mix(in srgb,var(--accent) 36%,var(--line));padding:0;overflow:hidden}.queue-panel .section-header{margin:0;padding:22px 22px 14px}.panel{border:1px solid var(--line);border-radius:8px;background:var(--panel);-webkit-backdrop-filter:blur(16px);backdrop-filter:blur(16px);box-shadow:var(--shadow);padding:22px}.section-header{margin-bottom:20px}.section-header h2{font-size:1.2rem;color:var(--ink)}.section-header p{margin-top:4px;line-height:1.4}.form-stack{display:grid;gap:16px}.form-row{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px}.record-list{display:grid;gap:12px}.record-card{display:grid;grid-template-columns:42px minmax(0,1fr);gap:14px;border:1px solid var(--line);border-radius:8px;background:color-mix(in srgb,var(--panel) 88%,transparent);padding:14px}.queue-card{position:relative;grid-template-columns:42px minmax(0,1fr);border-color:color-mix(in srgb,var(--accent) 32%,var(--line));background:linear-gradient(90deg,color-mix(in srgb,var(--accent) 8%,transparent),transparent 44%),color-mix(in srgb,var(--panel) 92%,transparent)}.queue-card:before{position:absolute;inset:0 auto 0 0;width:3px;border-radius:8px 0 0 8px;background:transparent;content:""}.queue-card--active{border-color:var(--accent);box-shadow:0 0 0 1px var(--accent-soft),0 18px 44px #0000003d}.queue-card--active:before{background:linear-gradient(180deg,var(--accent),var(--accent-strong))}.ticket-table-wrap{overflow-x:auto}.ticket-table{width:100%;min-width:1120px;border-collapse:collapse;table-layout:fixed}.ticket-table th,.ticket-table td{border-top:1px solid var(--line);padding:13px 14px;text-align:left;vertical-align:middle}.ticket-table th{color:var(--muted);font-size:.78rem;font-weight:900}.ticket-table td{color:var(--label);font-size:.88rem}.ticket-table th:nth-child(1),.ticket-table td:nth-child(1){width:128px}.ticket-table th:nth-child(2),.ticket-table td:nth-child(2){width:320px}.ticket-table th:nth-child(3),.ticket-table td:nth-child(3),.ticket-table th:nth-child(4),.ticket-table td:nth-child(4),.ticket-table th:nth-child(5),.ticket-table td:nth-child(5){width:170px}.ticket-table th:nth-child(6),.ticket-table td:nth-child(6){width:160px}.ticket-table th:nth-child(7),.ticket-table td:nth-child(7){width:120px}.ticket-table__row{cursor:pointer;transition:background .14s ease,box-shadow .14s ease}.ticket-table__row:hover,.ticket-table__row--active{background:var(--accent-soft)}.ticket-key{display:inline-flex;align-items:center;gap:7px;border:0;background:transparent;color:var(--accent);padding:0;font-weight:900}.ticket-summary{display:grid;gap:4px;min-width:0}.ticket-summary strong,.ticket-summary span,.ticket-table td:nth-child(3),.ticket-table td:nth-child(4),.ticket-table td:nth-child(5){overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-summary strong{color:var(--ink)}.ticket-summary span{color:var(--muted);max-width:100%}.ticket-table select{min-height:34px;padding:0 10px}.record-card--late{border-color:color-mix(in srgb,var(--danger) 48%,var(--line));background:color-mix(in srgb,var(--danger) 9%,var(--panel))}.record-card__content{display:grid;gap:12px;min-width:0}.record-card__header h3{font-size:1rem;line-height:1.25;color:var(--ink)}.record-card__header p{margin-top:4px;overflow-wrap:anywhere}.record-card__content>p{line-height:1.45}.record-actions{display:grid;grid-template-columns:auto minmax(160px,1fr);gap:10px;align-items:center}.record-actions--compact{grid-template-columns:repeat(2,minmax(0,max-content));justify-content:start}.input-with-icon{position:relative}.input-with-icon svg{position:absolute;top:50%;left:12px;color:var(--muted);transform:translateY(-50%)}.input-with-icon input{padding-left:38px}.record-meta{display:flex;flex-wrap:wrap;gap:8px}.record-meta span{border-radius:8px;background:var(--accent-soft);color:var(--label);padding:6px 9px;font-size:.78rem;font-weight:700}.status-badge{border-radius:8px;padding:6px 9px;font-size:.76rem;font-weight:800;white-space:nowrap}.status-badge--success{background:color-mix(in srgb,var(--success) 18%,transparent);color:var(--success)}.status-badge--warning{background:color-mix(in srgb,var(--gold) 18%,transparent);color:var(--gold)}.status-badge--danger{background:color-mix(in srgb,var(--danger) 18%,transparent);color:var(--danger)}.status-badge--neutral{background:var(--accent-soft);color:var(--accent)}.customer-plan{border-top:1px solid var(--line);border-bottom:1px solid var(--line);padding:10px 0}.customer-plan span{color:var(--accent);font-weight:900}.ticket-detail-panel{grid-column:auto}.ticket-detail{display:grid;gap:18px}.ticket-detail__summary{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px}.ticket-detail__summary div{display:grid;gap:6px;border:1px solid var(--line);border-radius:8px;background:var(--accent-soft);padding:12px}.ticket-detail__summary span,.timeline__entry span{color:var(--muted);font-size:.78rem;font-weight:800}.ticket-detail__summary strong,.timeline__entry strong{color:var(--ink)}.timeline{display:grid;gap:12px}.timeline__entry{position:relative;display:grid;gap:6px;border-left:2px solid var(--accent);padding-left:14px}.timeline__entry:before{position:absolute;top:4px;left:-6px;width:10px;height:10px;border-radius:999px;background:var(--accent);box-shadow:0 0 18px var(--accent-glow);content:""}.timeline__entry p{color:var(--muted);line-height:1.45}.inline-edit{display:grid;gap:12px}.empty-state{border:1px dashed var(--line);border-radius:8px;color:var(--muted);padding:18px;text-align:center}.portal-shell{display:grid;place-items:center;min-height:100vh;padding:28px}.portal-panel{width:min(980px,100%);border:1px solid var(--line);border-radius:8px;background:var(--panel);box-shadow:var(--shadow);overflow:hidden}.portal-header{display:flex;align-items:center;justify-content:space-between;gap:18px;border-bottom:1px solid var(--line);padding:18px 22px}.portal-brand{display:flex;align-items:center;gap:12px}.portal-brand img{width:72px;height:54px;object-fit:contain}.portal-brand strong,.portal-brand span{display:block}.portal-brand span,.portal-content p,.portal-success{color:var(--muted)}.portal-content{display:grid;grid-template-columns:minmax(240px,.75fr) minmax(320px,1.25fr);gap:28px;padding:28px}.portal-content h1{margin:6px 0 12px;font-size:clamp(2rem,4vw,3.4rem);line-height:1}.portal-content>div>p:last-child{line-height:1.55}.portal-success{border:1px solid var(--line);border-radius:8px;background:var(--accent-soft);padding:12px}.login-shell{display:grid;grid-template-columns:1fr;place-items:center;min-height:100vh;width:100%;padding:28px}.login-panel{display:grid;gap:22px;width:min(440px,100%);border:1px solid var(--line);border-radius:8px;background:var(--panel);box-shadow:var(--shadow);padding:28px}.login-brand{display:flex;align-items:center;gap:14px}.login-brand img{width:82px;height:62px;object-fit:contain}.login-brand strong,.login-brand span{display:block}.login-brand span,.login-hint{color:var(--muted)}.login-error{border:1px solid color-mix(in srgb,var(--danger) 42%,var(--line));border-radius:8px;background:color-mix(in srgb,var(--danger) 10%,var(--panel));color:var(--danger);padding:12px}@media(max-width:1100px){.app-shell{grid-template-columns:1fr}.sidebar{position:static;border-right:0;border-bottom:1px solid var(--line)}.navigation{grid-template-columns:repeat(4,minmax(0,1fr))}.team-box{display:none}.metrics,.view-grid,.filters-bar{grid-template-columns:repeat(2,minmax(0,1fr))}.ticket-detail-panel{grid-column:span 2}}@media(max-width:760px){.sidebar,.workspace{padding:18px}.topbar,.section-header,.record-card__header{align-items:stretch;flex-direction:column}.navigation,.metrics,.view-grid,.form-row,.filters-bar,.ticket-detail__summary,.record-actions{grid-template-columns:1fr}.ticket-detail-panel{grid-column:auto}.primary-action,.topbar__actions,.topbar__actions .secondary-action{width:100%}.portal-header,.portal-content{grid-template-columns:1fr;align-items:stretch;flex-direction:column}}:root{color:#f7fbff;background:#02040a;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;font-synthesis:none;text-rendering:optimizeLegibility;-webkit-font-smoothing:antialiased}*{box-sizing:border-box}body{margin:0;min-width:320px;min-height:100vh}button,input,select,textarea{font:inherit}button{cursor:pointer}input,select,textarea{width:100%;border:1px solid var(--line);border-radius:8px;background:var(--field);color:var(--ink);min-height:42px;padding:0 12px;outline:none}input::placeholder,textarea::placeholder{color:var(--placeholder)}textarea{min-height:112px;padding:12px;resize:vertical}input:focus,select:focus,textarea:focus{border-color:var(--accent);box-shadow:0 0 0 3px var(--focus-ring)}input:disabled,select:disabled,textarea:disabled{cursor:not-allowed;opacity:.58}label{display:grid;gap:8px;color:var(--label);font-size:.88rem;font-weight:700}h1,h2,h3,p{margin:0}#root{min-height:100vh}